CANCELLATIONS MADE BY CLIENTS: A client is free from making all the cancellations by any reason. We do not impose compulsory trip to any of our customers. We refund certain amount to our customers depending on cancellation dates. The date of cancellation and refunded amounts are mentioned below:
- Cancellations received 25 days (or more) before departure date: Full Refund
- Cancellations received 15 to 8 days before departure date: 50% of the Trip Cost.
- Cancellations received 7 to 3 days before departure date: 25% of the Trip Cost.
- Cancellations received 2 days before departure date: No Refund.
Once the trip is started no amount will be refunded in any reason, therefore a customer is advised to claim the loss with Insurance companies. Please also note that no refunds will be made if you voluntarily leave the trip for any reason. The payment you made for a trip is nontransferable to any accommodation, transport, sightseeing, meals or any other services.
CANCELLATIONS MADE BY THE COMPANY: Visit Himalaya Treks Pvt. Ltd. reserves right to cancel any trips booked by customer with sufficient or accountable reasons. This may include natural disasters, flight cancellations, unforeseen strikes, violence, unconditional mishaps, war, government intervention or weather bugs. In these cases we will refund full amount paid to Visit Himalaya Treks Pvt. Ltd. Please note that these refunds won’t be applicable to your international airfares, visa fees, travel insurances, bank service charge or any equipment you bought for the particular trip. The refund will include the entire amount you paid for your particular trip or you are free to select another trip valuing same amount or make the calculations based on mutual conversation.
** A Cancellation fee may vary depending upon the cancellation policy of respective hotels and flights, which may fluctuate on high tourist season, festival period etc.
**The cancellation policy regarding the flight tickets is ruled by the “Airline’s cancellation policy”.